My Cart (0)
Product Delivery Policy
Product Delivery – Shipping Methods
By confirming your order, the company also informs you about the delivery time of the products you have chosen, which depends on the availability of the products you have ordered and the area you have chosen to have the products sent to you. In case of payment by credit card, you are required to be present in person, upon receipt of your order, showing your credit card and your identity to the delivery officer.
The company is not responsible for any delays due to force majeure or events beyond its control. Indicatively and not restrictively, our company is not responsible for causes of delivery delays due to delays in customs, intermediate loading-unloading areas, prohibitions, means of transport strikes or other strikes that affect the delivery of products from our warehouses our suppliers, etc. In case of any delay, our company will make every effort to contact you with the information you have provided, in order to inform you and consult with you about the new delivery or delivery of another product. Although our company takes every possible measure in order to meet your need for information regarding the possible lack of availability of a product, there is a possibility of unexpected shortage or unavailability of the product from our suppliers even after confirmation of your order. In this case, our company will again make every effort to contact you with the information you have provided in order to inform you about any possible completeness and to consult with you about the new delivery or delivery of another product or cancellation. of the order free of charge for both parties and the interest-free refund of any money you may have paid within a reasonable time.
Greece: Delivery of products within Greece is usually made through ELTA Courier (ELTA COURIER) with the door-to-door service, or by other means such as transport agencies if the customer chooses and the charges are:
B2C Transportation:
- Up to 2 pieces > 2,5€ + VAT
- From 3 to 4 pieces > 5€ + VAT
- Shipping from 5 pieces and up is notified by contact (phone or e-mail).
– If the customer wishes to work with another shipping company than the one we work with, he must inform us in time with his order or by phone at 282105489 and6989949377 or by e-mail at:theonipanagopoulou@gmail.com
– In case the order can not be executed due to force majeure (eg strikes, weather conditions, etc.), then we will contact you, either by phone or via e-mail.
– The products, which are marked “upon order”, need up to 15 working days to be delivered.
– In inaccessible areas, shipments are made through the Hellenic Post (ELTA) and the delivery time is determined by ELTA.
– Shipments are not made on Saturdays, Sundays and holidays.
Payment methods
To pay for the products you are interested in buying, you can choose from the ways suggested by our company. First you decide which payment process suits you. Then select the corresponding payment method at the appropriate point of your order request form and finally enter your necessary details. We remind you that our company follows a strict policy of protection of your personal data and all payment details that you send us are collected and processed with complete security and diligence and only after your consent is provided by sending the request of your order. Regarding credit card payments, our company in cooperation with the cooperating financial institutions takes all the necessary security measures that ensure the maximum possible protection in your electronic transactions. The following are the payment methods for orders:
By deposit in a bank account
In that case, the order is sent after the deposit of the exact amount of the order is confirmed or as soon as the registered deposit is sent by e-mail or fax. Delivery time starts from the date of confirmation of the deposit or the date of dispatch of the deposit.
Payment by credit (up to 12 INTEREST FREE INSTALLMENTS) or debit or prepaid card
With the use of a credit card it is possible to pay in interest-free installments regardless of the amount.
Cards are accepted: Visa, MasterCard, Maestro, Electron of any bank.
Credit Card Details
The e-commerce applications on this website are operated by a third party provider, a banking institution or a legally licensed payment service provider by the Bank of Greece. The payment process is carried out based on the terms of the relevant service provider, to whose website a secure referral (redirect) is made. The credit card declared by the visitor / user for the completion of the payment of services / products of the website, is charged only for the specific transaction, unless the visitor / user has explicitly stated his consent for automatic debit of his credit card for the renewal of his subscription or service. The website is not responsible for the terms of the transaction or the terms of use of personal data with which the providers with whom it cooperates in order to complete the commercial transactions are harmonized.
Card information (card number, CVV2, expiration date) is transmitted / transmitted over the Internet in encrypted form (SSL 128-bit encryption) and is not accessible from the online store. The systems and procedures used by Piraeus Bank prevent unauthorized third parties from accessing its data and information systems.
3D-Secure transaction support (entering a secret code when entering the card details from the customer – debtor, provided that the issuing bank of the card supports this method).
With Cash on Delivery
Payment upon receipt of the order by courier service (cash). COD is free. Deliveries are not made on weekends and holidays.
Order Pricing
It is possible for the document that will be issued for your order to be a retail sale receipt or a sales invoice. Sales invoice is issued to companies and freelancers if they fill in the following information during their order: Company name, profession, address, VAT number. and competent Tax Office ..
Contracts and Orders
Invoicing – Shipping Costs
The selling prices of products in euros, listed on the COMPANY Website, are valid at the time of placing the order by the buyer, including VAT and any other taxes. The selling prices of the products can be modified at any time by the COMPANY with a relevant announcement on the website before the pricing of the product. The buyer will be informed with a personal message about any changes before ordering.
These prices do not include shipping costs, which are additionally invoiced to the price of the products purchased. Ordering products automatically implies an obligation to pay the amount of the order on behalf of the Consumer. The products are priced at the amount of their value at the time of submission of the order by the consumer.
The availability of the products is notified to the buyer at the time of placing the order with a personal message, which the buyer is asked to confirm. Changes or errors may occur from time to time if the information comes directly from our suppliers.
In any case and in the possibility of total or partial unavailability of products after an order, the customer will be informed by phone to the contact phone he stated during registration or via personal message in his e-mail contact, for the products that are without stock and regarding the partial or total cancellation of his order and the cancellation of the possible corresponding charge.
Return / Cancellation Policy
The COMPANY supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.
Withdrawal – Return of Products
In the event that the user – customer does not receive the order he has submitted, he is charged on the one hand with any amount charged to the store for sending the products to him, and on the other hand with the direct cost of returning the products. Advances that may have been paid are not refundable, especially in the case of special orders (products that appear in the online store available “upon order” that our company does not keep in stock but is supplied at the request of the customer).
Returns are only accepted if the products the buyer wishes to return are in the same condition in which they were received, ie without being unsealed or tampered with, along with the retail receipt or invoice and all accompanying items. documents. In any case that the user – customer wishes to return the products, purchased from the online store, should notify us, in writing at the address: THEONI PANAGOPOULOU, POTIE 39, PC 73100, Chania or at the email address theonipanagopoulou@gmail.com, stating the full details (date and number) of the relevant purchase document. We note that the exercise of the above right (sending the request and the product) must take place no later than 14 days from the day of receipt by the customer. Proof of receipt and return dates: the stamps of the courier or the post office or the transport company, in any other case the day of dispatch or receipt of the product from / to our warehouses. Provided that he receives a written return approval from the store, the address to which the products must be sent for return is: THEONI PANAGOPOULOU, POTIE 39, PC 73100, Chania.
In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products as well as to proceed unilaterally and without any other total or partial offset of his claim. against the customer.
Our company takes all the necessary measures so that all products are packaged in a very careful way in order to receive them without damage. In order to avoid any inconvenience, our store advises our user – customer, at the time of delivery of the order, to carefully check the condition of the products sold and the integrity of their packaging, in order to detect any obvious defects (eg broken goods, etc).
In case he finds a defect, he must contact our online store immediately after delivery, the same or, at the latest, the next working day, or by phone at 2821054890 and 6989949377 or by sending us a relevant e-mail to the e-mail address of our online shop www.ooups-design.gr
Returns of products are not accepted in any other case according to article 3l L.2251 / 1994 concerning the products that can be spoiled, the products which are not suitable for return for reasons of health protection or for reasons of hygiene.
In general: In any case of product return, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (eg Invoice Receipt, Retail Receipt, marketing material or any other promotional material, etc.). If the product has been sold with a gift, then it should be returned with the gift.
Order cancellation
Depending on the development stage of the relevant order, the user – customer will be informed about the options he has. Any change or cancellation of the order will not be valid without our prior acceptance and in any case the user-customer will be responsible for damages caused by the cancellation of the order.
Warranty
Depending on the product, the terms of the written guarantee attached to the product packaging will apply. The online store does not independently guarantee the good operation of the products sold nor does it guarantee protection for third party products, which are manufactured and / or assembled and which the store simply resells. For such products a guarantee is given directly by the manufacturer.
The transport of the goods for repair and vice versa is done at the responsibility and expense of the user – customer. In any case, the repair or replacement of a defective product or device is subject to the warranty terms of the manufacturer, which the user – customer knows and accepts.
The online store mediates exclusively between the customer and the manufacturer for the repair or replacement of the defective product or device. The manufacturer undertakes to repair or replace the product or device at its sole discretion.
Warranty start date is the date of sale of the product or device from the store. Repair outside the warranty period is the sole responsibility of the customer. The store gives no guarantee for the suitability of the product or device for a specific use.
The provisions of the Civil Code apply to deal with defects or deficiencies of contracted properties in the items sold. For a property to be considered contracted, it must be certified as such in writing by both parties.